Contact Us

For assistance using our website, or for any other questions contact us:

Location Information

Our main office is located on 2950 East Rochelle Ave., Las Vegas, Nevada 89121.
Our service center is located on 2950 East Rochelle Ave., Las Vegas, Nevada 89121.
Our mailing address is P.O. Box 93266, Las Vegas, Nevada 89193-3266.

 

Contact Information

If you are a participant, to contact us by phone, please call (702) 835-1240 or (888) 410-7499.

 

Submitting Claims

If you currently submit claims electronically, call your current software vendor.
If you do not currently submit claims electronically, contact:

Emdeon Customer Solutions at 800-215-4730. The Retiree Health Trust Payor ID # is 26316.

Submit all paper HCFA forms to: P.O. Box 93266, Las Vegas, Nevada 89193-3266
Submit all UB92, Superbills, and Dental Claims forms to: P.O. Box 93266, Las Vegas, Nevada 89193-3266

 

Office Hours

7:00AM – 5:45PM Monday through Thursday
8:00AM – 11:45AM on Friday
We are closed on weekends and all federal holidays.

 

What to expect when you call the Retiree Health Trust

Participants
When calling the Retiree Health Trust during normal business hours, you will reach our phone system providing you with several options. Follow the voice commands to reach the information you are searching for. Calls are taken in the order in which they are received. You may be able to obtain the information you need by using the automated service line option rather than speaking to a Service Team member. The automated phone options include:

  • Telephone numbers to Medco Health, Human Behavior Institute (HBI), Encompass, and Vision Service Plan
  • Benefits / services on the Diamond and Platinum medical plan
  • Co–pays for services on the dental plan

You also have the option of leaving a message, in doing so your call will be returned by the next business day. Remember to include in your message the most convenient time during normal business hours to return your call. If you choose to send an e-mail, it will be acknowledged within two business days.

Providers
Providers (doctors, dentists and hospitals) are required to call a separate number, (702) 866-6160 for service. Providers can obtain information regarding eligibility and benefits 24 hours a day, 7 days a week by using the automated system.  When calling the provider line, the following options are available:

  • Option 1 – Eligibility verification for the current month (automated only)
  • Option 2 – Claim processing dates
  • Option 3 – Benefit information for the Diamond and Platinum Plans
  • Option 4 – Address and fax number information (automated only)
  • Option 5 – Prior authorization information
  • Option 6 – Speak with a Service Representative